Shipping and Returns FAQ's

What shipping method do you use?

All U.S. orders ship via USPS Priority Mail or First Class Mail.
Delivery times are approximate. Time of year & distance from 10562 effect actual delivery time.

• Priority mail – 2-3 business days
• First Class Mail – 2-5 business days
• USPS Insurance – is included on all orders.
• International orders – will ship either Priority Mail International or First Class Mail International.
• Large items – such as shelves will be shipped via UPS.

How long will it take to get my order?

• The average turn around time for stock ornaments is about 7-10 days after receiving your order & payment.
• Order stock ornaments at least 2 weeks before you need them.
• Delivery times vary depending on the item, my workload, time of year and distance the package has to travel.
• Many of my items are painted as they are ordered. I will let you know by email what the time frame is for completing and shipping your order.
• Please contact me before ordering to get a time estimate:
• If you need an item by a certain date. If my schedule allows I may be able to expedite your order.
• You will receive an e-mail when your order ships. If for any reason there will be a delay in shipping - you will be notified by e-mail.
• Please keep in mind turnaround times may be longer during the peak holiday season of Oct-Dec. Order early to ensure timely delivery!
• Remember to factor in extra time if you are planning on re-shipping your order to another person in time for Christmas!

What is your return/exchange policy?

• All sales are final
• The charm of handmade art is the uniqueness of each piece.
  • Your finished piece may not look exactly like the sample picture you order from.
  • There may be small variations in color or shape.
  • Even multiples of the same design painted at the same time will not look exactly alike!
• If you have any questions regarding my work - please contact me before purchase!

What happens if my order is damaged or lost in the mail?

• Each order is carefully packaged to ensure it arrives safely.
• If your order is damaged -
  • Please contact me as soon as possible to inform me of the damage.
    Keep all packaging materials, as it will be needed for the USPS Insurance Claim.
• If your order is lost -
  • Don't panic! Some packages will occasionally get detoured on their way to their destination. I've been fortunate to not have any fall completely off the radar.
  • Delivery Confirmation is included with every order. It is helpful when there is concern regarding an orders whereabouts. Priority Mail package info is updated more frequently than First Class packages.
• Even with insurance a replacement for a lost or damaged item may not be readily available. Most of my work is limited edition or one-of-a-kind, and not easily replaced!
• If I cannot replace a specific item you will have the option of a refund or a credit towards a comparable replacement.

Shortcut to my other FAQ pages!

General Ordering & Payment Info -- Custom Design Ordering Info -- Shipping FAQs